A PLACE FOR YOUR PROUD MOMENTS

Terms of Service

Last updated October 23, 2026

These Terms govern your use of ProudReplay at proudreplay.com and its app (“ProudReplay,” “we,” “us,” and “our”). By using the service, you agree to these Terms. If you do not agree, do not use the service. Our Privacy Policy explains how we handle information.

For support, billing questions, or concerns about these Terms, email proudreplay@gmail.com.

Accounts and eligibility

You must be at least 18 and legally able to enter an agreement where you live. Accounts are for adults, including parents and guardians. Provide accurate account information, keep your login details secure, and use only an account you are authorized to access. Tell us if you suspect unauthorized use.

Keep access to the email address associated with your account. We may need to verify account ownership before helping with access, account changes, or deletion requests.

Your photos, videos, and creations

You retain ownership of the content you upload. You give ProudReplay permission to store, copy, process, adapt, and display that content as needed to provide the service you request, including cutouts, previews, saved moments, videos, and posters. This permission is limited to operating the service; it does not give us permission to publish your private family content in advertising.

You must have the rights and permissions needed to use the photos, clips, music, names, and other material you upload, including appropriate permission for images of other people and children. Respect others’ privacy and intellectual property. You are responsible for deciding where and with whom to share your exports.

Our software, templates, interface, and supplied creative assets remain owned by their respective rights holders. You may use supplied assets in creations made and exported through ProudReplay. You may not extract or redistribute those assets as a standalone library or claim ownership of the service itself.

Acceptable use

Do not upload material that is unlawful, infringes others’ rights, violates privacy, or exploits or endangers a child. Do not access another person’s private content, bypass payment or usage limits, interfere with the service, distribute malware, or use ProudReplay for fraud or harassment.

We may remove content or restrict access when reasonably necessary to address misuse, security risks, or legal obligations. Where appropriate and lawful, we will explain the action and provide a way to raise a concern through proudreplay@gmail.com.

Free access and ProudReplay Plus

Creating and previewing moments is free. A Plus subscription is required to export new finished videos and posters, unless a free export allowance is explicitly shown in your account. ProudReplay Plus costs USD $4.95 per month, plus applicable tax, and includes 30 new moments per paid billing month, all 20 styles, video and poster exports, and one video highlight per finished video. Re-exporting the same saved moment while subscribed does not use another moment. Previously exported files remain available to download. Unused allowance does not carry over.

If your account shows the one-free-moment offer, it includes one newly exported personal photo-based moment per calendar month, measured in UTC. Saving a video with an uploaded highlight requires Plus.

Creating an account does not charge you or start a paid subscription. Your subscription begins only when you complete checkout. The price, applicable taxes, currency, and amount due are shown before you pay. Where checkout offers a local currency, its conversion and billing terms are shown there.

Recurring payments and cancellation

When you subscribe, the first payment is collected at checkout. You authorize recurring monthly charges for the subscription until you cancel. Plus access depends on a successfully paid subscription; an unpaid renewal or failed payment can interrupt paid features.

To view invoices, update payment details, or cancel, sign in and open Your account → Manage subscription. Cancel before your next renewal to avoid the next charge. Cancellation normally takes effect at the end of the paid billing period, and Plus remains available until that period ends. You can also manage purchases sold through Link through Link.

Deleting a saved moment, uninstalling the app, or clearing browser data does not cancel your subscription. If you cannot access the billing controls, contact proudreplay@gmail.com or Link support for help. Keep your cancellation confirmation.

Payments made through Stripe Managed Payments are sold through Link and are also subject to the payment terms shown at checkout. Those terms govern the payment transaction; these Terms govern your use of ProudReplay. Stripe and Link provide payment processing, transaction support, and applicable tax handling.

Refunds

Canceling stops future renewals and does not automatically refund earlier payments. To request a refund or report a billing problem, contact Link support or proudreplay@gmail.com. Requests are reviewed under the applicable purchase terms and consumer rights. Nothing in these Terms limits a refund, cancellation, or other remedy required by law.

Processing and third-party services

ProudReplay uses providers including Photoroom for photo background removal and Stripe and Link for payments. The Privacy Policy describes the information involved. Automated image processing can be imperfect; review your creation before sharing it.

Download, playback, and app-installation features depend on your device and browser. Other services you use to share a creation have their own terms and policies.

Deleting work and closing an account

You can delete saved moments through the app. Deleting a moment does not remove copies you downloaded or shared elsewhere. See the Privacy Policy for how active storage and backups are handled.

To request account closure, email proudreplay@gmail.com from your account email. We may verify ownership before acting. Cancel any active subscription through Manage subscription before closing the account, or tell us in your request that you need help canceling it. Closing an account does not automatically entitle you to a refund.

Availability and responsibility

We aim to provide a useful and reliable service, but cannot guarantee uninterrupted availability or error-free results. Keep your own copies of important original media and finished creations. To the extent permitted by applicable law, the service is provided as available. Nothing in these Terms excludes responsibility or consumer protections that cannot lawfully be excluded.

Changes and questions

We may update the service and these Terms. The date above identifies the current version. We will provide notice of material changes when required by law. Changes to subscription prices or billing terms will be disclosed before they apply, with an opportunity to cancel before a new charge.

If you have a concern or dispute, contact proudreplay@gmail.com so we can try to resolve it. These Terms do not require binding arbitration or waive protections available to you under applicable law.